Cisco Cisco Computer Telephony Integration Option 8.5
5
CTI Product Description Guide for Cisco Contact Center Enterprise
CTI OS Release 8.5(1)
About This Guide
Purpose
This manual provides an introduction to Computer Telephony Integration (CTI), as well as an overview
and description of the products that are contained in Cisco CTI. Included is discussion on how to
integrate CTI client applications with Unified Intelligent Contact Management (Unified ICM).
and description of the products that are contained in Cisco CTI. Included is discussion on how to
integrate CTI client applications with Unified Intelligent Contact Management (Unified ICM).
Audience
This manual is intended for both non-programmers and programmers who want to learn about CTI in
general, and Cisco CTI in particular. The reader of this manual need not have knowledge of Unified ICM;
however, a knowledge of Unified ICM is necessary for implementing Cisco CTI.
general, and Cisco CTI in particular. The reader of this manual need not have knowledge of Unified ICM;
however, a knowledge of Unified ICM is necessary for implementing Cisco CTI.
Organization
The following table describes the information contained in each chapter of this guide.
Chapter
Description
Provides information on CTI in general, as well as on Cisco’s specific realization of
CTI. This chapter also presents the components that make up Cisco CTI.
CTI. This chapter also presents the components that make up Cisco CTI.
Provides an overview of the ways in which CTI clients can work together with the
CTI Server and Unified ICM.
CTI Server and Unified ICM.
Describes the CTI OS software components that are contained in Cisco CTI.
Describes the CTI Desktop software components that are contained in Cisco CTI.