Cisco Cisco Unified Customer Voice Portal 11.0(1) Technical References
Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 7.0(1)
3
Contents
Contents...................................................................................................................................................................................................................... 3
Overview................................................................................................................................................................................................................ 4
Cisco Media Convergence Servers ................................................................................................................................................................. 4
Unified Cisco Voice Portal Hardware in a Lab Environment ..................................................................................................................... 4
Updated Information in this Document ........................................................................................................................................................... 5
Hardware and Software Requirements .......................................................................................................................................................... 5
Supported Third Party Software .................................................................................................................................................................. 5
Unified CVP Solution Components................................................................................................................................................................... 6
Unified CVP Call Server ................................................................................................................................................................................. 6
Unified CVP VXML Server ............................................................................................................................................................................. 6
Unified CVP Reporting Server (Optional) ................................................................................................................................................... 8
Unified CVP Operations Server .................................................................................................................................................................... 9
Unified CVP Video Media Server................................................................................................................................................................. 9
Unified Call Studio (Optional).....................................................................................................................................................................10
Cisco PGW 2200 Softswitch .......................................................................................................................................................................10
Media Server (Optional) ..............................................................................................................................................................................10
Automatic Speech Recognition (ASR)/Text-to-Speech (TTS) Server (Optional).............................................................................11
Cisco Content Services Switch (CSS) (Optional) ...................................................................................................................................11
Cisco Gateways.............................................................................................................................................................................................11
Cisco Gatekeepers........................................................................................................................................................................................12
Cisco Unified Contact Center – Enterprise, Hosted / Cisco Unified Communications Manager......................................................13
Cisco Unified Presence (CUP) ........................................................................................................................................................................13
Cisco Tools..........................................................................................................................................................................................................13
Video Components (Optional)..........................................................................................................................................................................13
Cisco Security Agent (CSA) .............................................................................................................................................................................15