Cisco Cisco Unified Customer Voice Portal 11.0(1) Technical References
Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 7.0(1)
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Overview
This document is the recommended Hardware and Software Specification for Cisco Unified Customer Voice Portal (Unified
CVP) Release 7.0. It provides platform hardware specifications and compatible third party software version requirements
across the major components of the Unified CVP solution.
CVP) Release 7.0. It provides platform hardware specifications and compatible third party software version requirements
across the major components of the Unified CVP solution.
The Unified CVP product is scalable by design. Optimal sizing and component configuration for a given deployment will
vary based on a number of factors, including agent capacity, call rate and call flow model(s), and other factors. Cisco
strongly recommends consultation with your Cisco Certified Partner or with Cisco World Wide Voice Practice / Advanced
Services prior to specific deployment selection.
vary based on a number of factors, including agent capacity, call rate and call flow model(s), and other factors. Cisco
strongly recommends consultation with your Cisco Certified Partner or with Cisco World Wide Voice Practice / Advanced
Services prior to specific deployment selection.
The hardware specifications supplied herein for CPU processing power, memory, disk storage and related parameters
represent the system’s minimum hardware requirements. The specifications as stated are those on which the Unified CVP
product is qualified by Cisco prior to release.
represent the system’s minimum hardware requirements. The specifications as stated are those on which the Unified CVP
product is qualified by Cisco prior to release.
Note: Using hardware with higher performance than recommended does not necessarily result in greater call handling
capacity.
capacity.
CAUTION: Use of products not specified in this document may adversely impact system
performance.
performance.
The software versions referenced in this document represent the current supported versions for the Unified CVP 7.0 solution
components. However, Cisco will continue to support customers who deployed ISN or Unified CVP systems using earlier
supported versions. Information regarding previous supported versions can be found at
components. However, Cisco will continue to support customers who deployed ISN or Unified CVP systems using earlier
supported versions. Information regarding previous supported versions can be found at
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html
.
Cisco Media Convergence Servers
Supplied hardware options include the Cisco Media Convergence Servers (MCS) platform, a Cisco supplied and qualified
server platform built using components from several leading server hardware vendors. The available MCS platforms for
Unified CVP 7.0 are the MCS-7845-H2-CCE1 (Hewlett-Packard) and MCS-7845-I2-CCE1 (IBM). This document provides
a mapping of Unified CVP component server requirements to the appropriate MCS model across the configuration range.
server platform built using components from several leading server hardware vendors. The available MCS platforms for
Unified CVP 7.0 are the MCS-7845-H2-CCE1 (Hewlett-Packard) and MCS-7845-I2-CCE1 (IBM). This document provides
a mapping of Unified CVP component server requirements to the appropriate MCS model across the configuration range.
The Cisco Media Convergence Server (MCS) Network Teaming Driver is not supported.
More information on Cisco 7800 Series Media Convergence Servers may be found at the following Cisco.com link:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html
Unified Cisco Voice Portal Hardware in a Lab Environment
Cisco has rigorously tested Unified CVP utilizing the hardware as specified in the current document and requires that
customers use the specified equipment in a production environment.
customers use the specified equipment in a production environment.
Customers who desire to utilize other hardware or software combinations, such as VMware and lower capacity processors for
lab environments, may use such configurations to test software functionality providing they recognize that Cisco makes no
claims regarding performance or availability of the software when operating in this environment.
lab environments, may use such configurations to test software functionality providing they recognize that Cisco makes no
claims regarding performance or availability of the software when operating in this environment.