Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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Table 5-11: Standalone Router/Logger Servers, Unified CCE, Common Ground Upgrade
Server Class
Capacity (agents)
Router
Logger
MCS-40-002-Class
3600
3000
MCS-40-003-Class
5100
4250
GEN-50-002-Class
“
3600
GEN-50-003-Class
“
5100
Table 5-12: Agent PG Servers, Unified CCE, Common Ground Upgrade
Server Class
Capacity (agents)
Agent PG
with no
options
Agent PG with
CAD Services**
MCS-30-002-
Class
270
178
MCS-30-003-
Class
382
252
MCS-40-002-
Class
1200
600
MCS-40-003-
Class
1700
850
NOTES:
• The CAD Server component (if CAD services are required) should be co-located on the Progger server. For
prior installations where CAD server was installed on a separate server, capacity numbers will remain the
same (as shown below) regardless of whether it is co-located or separate.
same (as shown below) regardless of whether it is co-located or separate.
• Agent Capacity is decreased by 25% when CTI OS Security is enabled.
• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on
• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on
the call delivery mode for the mobile agent.
For more details about sizing Mobile agents please refer to Cisco Unified Contact Center Enterprise 7.x
Solution Reference Network Design at
For more details about sizing Mobile agents please refer to Cisco Unified Contact Center Enterprise 7.x
Solution Reference Network Design at
• To determine Outbound Option agent capacity for Agent PGs, use the following formula:
Max agents = (Maximum PG agent capacity) – (8 x (number of dialer ports))
• All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery
mode. Outbound call scenarios are not supported when a mobile agent is deployed using call-by-call call
delivery mode.
delivery mode.
5.3.4
Unified Contact Center Management Portal
Although Unified Contact Center Management Portal is included as a part of Unified CC Hosted, it can also be
purchased as an option for Unified CC Enterprise. The hardware requirements are the same in both cases. Please see
the details supplied in Section 5.6.1.
purchased as an option for Unified CC Enterprise. The hardware requirements are the same in both cases. Please see
the details supplied in Section 5.6.1.