Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)

Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

5.5 Unified ICM Enterprise Hardware Requirements

This section assists you in selecting hardware servers for Unified ICM Enterprise, including new deployments and
technology refresh as well as common ground upgrade.

5.5.1

Note on Agent Capacity

Agent capacity numbers are based on the assumption that 'Enable agent reporting' is unchecked  on the Agent
Distribution tab for the PG configuration (which is the default).  When 'Enable agent reporting' is checked,  agent
capacity numbers for central controller servers are virtually identical to Unified Contact Center Enterprise –  the
Progger and Standalone Router/Logger capacity tables in section 5.3.2 (New Deployments and Technology Refresh)
and section 5.3.3 (Common Ground Upgrade) are applicable instead of those that follow.

5.5.2

New Deployments and Technology Refresh

Table 5-19: Rogger Servers, Unified ICME, New Deployment/Tech. Refresh

Server Class

Capacity

(agents)

MCS-40-005-Class

2000

Note: The Rogger server has the Unified ICM Router and Unified ICM Logger collocated.

Table 5-20: Standalone Router/Logger Servers, Unified ICME, New Deployment/Tech. Refresh

Server Class

Capacity

Router

Logger

BHCA

Agents

MCS-30-004-Class MCS-40-005-Class

30,000

1000

18,000

1800

12,000

2400

MCS-40-005-Class MCS-40-006-Class

150,000

5000

MCS-40-005-Class GEN-50-005-Class

360,000

12000

216,000

21600

144,000

28800

PG Servers, ICME: Please see the “

TDM ACD Peripheral Gateway (PG)

” section for TDM ACD PG server

requirements.