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Cisco Cisco IP Contact Center Release 4.6.1 Release Note

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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) 
Rev. 1.30 
 
Hardware and System Software Specification 
 
4BSoftware Upgrade Considerations 
 
©2010 Cisco Systems, Inc. 
                              
 
 
 
 
 
 
             28 
5.6  Unified Contact Center Hosted Hardware Requirements 
This section assists you in selecting hardware servers for Unified CC Hosted, including new deployments / technology 
refresh and common ground upgrade.  (The following are minimum requirements.) 
 
  Table 5-27: NAM Rogger Servers, Unified CCH 
Server Class 
Capacity 
(cps) 
GEN-50-002-Class 
32 
GEN-50-005-Class 
38 
 
  Table 5-28: CICM Router/Logger Servers, Unified CCH, New Deployment/Tech. Refresh
 
Server Class 
Capacity
 
CICM Router 
CICM Logger 
Agents 
Instances 
MCS-40-005-Class 
MCS-40-006-Class 
3750
 
3
 
MCS-40-007-Class 
3750
 
10
 
GEN-50-005-Class  GEN-50-005-Class 
4500
 
25 
 
  Table 5-29: CICM Router/Logger Servers, Unified CCH, Common Ground Upgrade
 
Server Class 
Capacity
 
CICM Router 
CICM Logger 
Agents 
Instances 
MCS-40-
002
-Class
 
MCS-40-002-Class
 
2250
 
3
 
MCS-40-
003
-Class
 
MCS-40-003-Class
 
3190
 
3
 
MCS-40-003-Class
 
MCS-40-004-Class
 
3750
 
3
 
MCS-40-003-Class
 
GEN-50-002-Class
 
3750
 
10
 
GEN-50-
003
-Class
 
GEN-50-003-Class
 
3825
 
25 
GEN-50-
005
-Class
 
GEN-50-005-Class
 
4500
 
25 
 
  Table 5-30: Multi-Instance Agent PG with CTI OS Servers, Unified CCH 
Server Class 
Capacity 
(agents) 
Operating Conditions 
MCS-40-003-Class 
1600
 
CTI OS Security 
Disabled 
MCS-40-003-Class 
1200 
CTI OS Security Enabled 
 
Notes: 
For more details about sizing mobile agents please refer to Cisco Unified Contact Center  Enterprise 7.x Solution 
Reference Network Design (SRND) at 
.