Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.6.1
Unified Contact Center Management Portal Hardware Requirements
Each of the deployment models described in this section assumes the possibility of an n-sided server configuration that
replicates data between sites.
replicates data between sites.
With regard to resource management, the best practice is to map folder structure to organizational structure.
Table 5-31: Hardware Requirements, Unified CC Management Portal
Server Class
Capacity
Server Role
Agents
Portal
Users
Ops/
Hour
Folders
Folder
Depth
MCS-40-006-Class
1500
150
100
200
5
Single Server System
6000
600
600
N/A
N/A
Secure System Web Application
Server
Server
MCS-40-007-Class
3000
300
400
300
6
Secure System DB Server
6000
600
600
600
6
Secure System DB Server
Note: With RAID configured systems Windows 2000 disk write caching is disabled, and therefore the write caching
has to be set in the RAID controller BIOS available on boot-up (before the operating system loads).
5.6.1.1 Drive Partition Layout
Table 5-32: Physical Drive Layout, Unified CC Management Portal
Drive
Disk Array
Minimum Size
Function
C:
72 GB
Windows operating system, program executables and Windows page
file
file
D:
144 GB
Database data files and transaction log
Z:
N/A
CD/DVD-ROM
5.6.1.2 Network
Shared network connections such as WANs must be carefully checked and the Unified Contact Center
Management Portal data throttled to avoid large bow-waves saturating the link to the detriment of other
applications.
Management Portal data throttled to avoid large bow-waves saturating the link to the detriment of other
applications.
Network Recommendations