Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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Table 5-40: AW, HDS, separate WebView Servers, New Deployment/Tech. Refresh
Server Class
Capacity
Other requirements
Reporting
Users Per
HDS
WebView Servers
Per HDS, each
supporting 50
users
GEN-50-005-Class
50
1
Disk Configuration – 8 Disks
Disks 1 – 2: OS, ICM, SQL Server and other 3
Disks 1 – 2: OS, ICM, SQL Server and other 3
rd
party
software - RAID 1
100 GB DB: Disks 3 – *, Database files, ICM
Database Transaction Log(s) - RAID 10. Dedicated 2
channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive
to limit disk contention).
100 GB DB: Disks 3 – *, Database files, ICM
Database Transaction Log(s) - RAID 10. Dedicated 2
channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive
to limit disk contention).
100
2
200
4
5.8.3.2 Common Ground Upgrade
5.8.3.2.1 AW --- Real-Time Distributor, HDS and with co-resident WebView
Operating System and Database Requirements
• Microsoft Windows 2000 Server, Service Pack 4 with subsequent upgrade to Windows Server 2003 or
R2, Service Pack 1 or Service Pack 2.
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Table 5-41: AW, HDS, co-resident WebView Servers, Common Ground Upgrade
Server Class
Capacity
Other requirements and remarks
Reporting
Users Per
HDS
MCS-30-002-Class
MCS-30-003-Class
MCS-30-003-Class
5
Disk Configuration – 2 Disks
10GB DB: Disks 1-2, 2 x 72 GB Drives - RAID 1
10GB DB: Disks 1-2, 2 x 72 GB Drives - RAID 1
MCS-40-002-Class
MCS-40-003-Class
MCS-40-003-Class
10
Disk Configuration – 4 Disks
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
rd
party
software, ICM Database Transaction Log(s) - RAID 1
20GB DB: Disks 3-4, 2 x 72 GB Drives: Database files - RAID 1
20GB DB: Disks 3-4, 2 x 72 GB Drives: Database files - RAID 1
GEN-40-002-Class
MCS-40-004-Class
MCS-40-004-Class
25
Disk Configuration – 6 Disks
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
rd
party
software - RAID 1
60GB DB: Disks 3-6, 4 x 72 GB. Database files, ICM Database
Transaction Log(s) - RAID 10
60GB DB: Disks 3-6, 4 x 72 GB. Database files, ICM Database
Transaction Log(s) - RAID 10