Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
37
5.8.3.1 New Deployment and Technology Refresh Upgrade
5.8.3.1.1 AW --- Real-Time Distributor, HDS and with co-resident WebView
Operating System and Database Requirements
• Microsoft Windows Server 2003 Standard Edition or R2, Service Pack 1 or Service Pack 2
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Table 5-39: AW, HDS, co-resident WebView Servers, New Deployment/Tech. Refresh
Server Class
Capacity
Other requirements
Reporting
Users Per
HDS
MCS-30-004-Class
5
Disk Configuration – 2 Disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software, Database
files, ICM Database Transaction Log(s) - RAID 1
MCS-40-005-Class
10
Disk Configuration – 4 Disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software, ICM
Database Transaction Log(s) - RAID 1
25GB DB: Disks 3-4: Database files - RAID 1
25GB DB: Disks 3-4: Database files - RAID 1
MCS-40-006-Class
20
Disk Configuration – 6 Disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software, ICM
Database Transaction Log(s) - RAID 1
50GB DB: Disks 3-6 Database files - RAID 10
50GB DB: Disks 3-6 Database files - RAID 10
MCS-40-007-Class
25
Disk Configuration – 8 Disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software - RAID 1
100GB DB: Disks 3-8, Database files, ICM Database Transaction
Log(s) - RAID 10. Dedicated 2 channel RAID Controller, min 256 MB
cache with battery backup. (Alternately, the ICM Database Transaction
Log(s) can be moved to a dedicated drive to limit disk contention).
Log(s) - RAID 10. Dedicated 2 channel RAID Controller, min 256 MB
cache with battery backup. (Alternately, the ICM Database Transaction
Log(s) can be moved to a dedicated drive to limit disk contention).
GEN-50-005-Class
50
5.8.3.1.2 AW --- Real-Time Distributor, HDS and with separate dedicated WebView
Server(s)
Operating System and Database Requirements
• Microsoft Windows 2003 Standard Edition or R2, Service Pack 1 or Service Pack 2
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Note: High load/performance constrained by the SQL Server 2 GB memory boundary require the deployment of
Microsoft Windows Server 2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise
Edition, to address additional server memory.
Microsoft Windows Server 2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise
Edition, to address additional server memory.