Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)

Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

5.8.4

AW --- Real-Time Distributor

• Internet Script Editor (ISE) Optional
• Without HDS

Table 5-44: AW – Real-Time Distributor Servers

Server Class

Capacity

(Client AWs and/or ISE

users)

Other requirements and remarks

MCS-10-002-Class
MCS-10-003-Class
MCS-10-004-Class

IIS 6.0 (Required for Internet Script Editor)

Other hardware requirements
Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display

MCS-20-002-Class
MCS-20-003-Class
MCS-20-004-Class

MCS-30-002-Class
MCS-30-003-Class
MCS-30-004-Class

Note: The Script Editor or ISE user is assumed to be monitoring Unified ICM or Unified CC scripts in real-time. The
default settings on the server only allow for 10 users to simultaneously reload configuration at the client.

5.8.5

AW --- Real-Time Client only (Client AW)

As an option, you can install the Cisco Support Tools Server on the AW – Real time Client machine.

Table 5-45: AW – Real-Time Client Servers (Client AW)

Server Class

Hardware, software requirements and remarks

MCS-10-002-Class
MCS-10-003-Class
MCS-10-004-Class

Other hardware Requirements
ATA/IDE acceptable
RAID 1 recommended for Cisco Support Tools Server
Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display
Operating system and other software
Microsoft Windows Server 2003 or R2, Service Pack 1 or Service Pack 2
Microsoft Windows XP Professional, Service Pack 2

5.8.6

WebView Client and Internet Script Editor

The WebView client is a desktop or laptop from which a user can access the WebView Server via the Internet
Explorer web browser. A user can optionally purchase Sybase InfoMaker to create custom templates to deploy onto