Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.8.8
Unified Contact Center Gateway
Unified CC Gateway enables a parent/child deployment model; the parent is Unified ICME and the child can be
Unified CCE, Unified System CCE, and Unified CC Express.
Unified CCE, Unified System CCE, and Unified CC Express.
Table 5-49: Unified CC Gateway Servers
Server Class
Capacity
(agents)
Other requirements and remarks
MCS-30-003-Class
450
-
MCS-40-003-Class
2000
Total number of agents is applicable to one
or more Unified System CCEs.
or more Unified System CCEs.
5.8.9
TDM ACD Peripheral Gateway (PG)
The following information is applicable to Unified ICM Enterprise and Unified ICM Hosted only.
Note: Agent Capacity is decreased by 25% when CTI OS Security is enabled.
Table 5-50: TDM ACD PG Servers, Unified ICME, New Deployments/Tech. Refresh
Server Class
Capacity (agents)
TDM ACD PG
with
MR PG, Dialer
(with outbound
option agents only)
TDM ACD PG
with CTI OS
TDM ACD PG
without other
options
MCS-30-004-Class
100
250
1000
MCS-40-005-Class
200
1000
1000+
Table 5-51: TDM ACD PG Servers, Unified ICME, Common Ground Upgrade
Server Class
Capacity (agents)
TDM ACD PG
with
MR PG, Dialer
(For outbound
option agents only)
TDM ACD PG
with CTI OS
TDM ACD PG
without other
options
MCS-30-002-Class
60
150
600
MCS-30-003-Class
85
213
850
MCS-40-002-Class
120
600
600+
MCS-40-003-Class
170
850
850+