Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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* The above dimensioning guidelines and parameters were developed in a lab testing environment that included a
test CRM system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.)
experienced by the contact center agents may vary from the above dimensioning guidelines/parameters. These
variations include structure and size of the CRM database, overall level of the CRM tuning, intensity of the
contact processing workflow(s), as well as other CRM configuration and topology variables outside of the scope
of the Cisco connector. It is for this reason that Cisco highly recommends an in-house load test early in a
connector deployment project to make sure that the total quality of service under load is satisfactory.
test CRM system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.)
experienced by the contact center agents may vary from the above dimensioning guidelines/parameters. These
variations include structure and size of the CRM database, overall level of the CRM tuning, intensity of the
contact processing workflow(s), as well as other CRM configuration and topology variables outside of the scope
of the Cisco connector. It is for this reason that Cisco highly recommends an in-house load test early in a
connector deployment project to make sure that the total quality of service under load is satisfactory.
5.8.18.3 CRM Connector Supported Platforms
Table 5-66: CRM Connector Supported Platforms and Requirements
* The Admin tool can use Microsoft SQL Server Express which is freely available from Microsoft.
1
Consult the Cisco Unified CRM Connector Implementation and Administration Guide for Microsoft CRM, Oracle
PeopleSoft and Salesforce.com
guide for detailed implementation and installation information for these CRM
Connector products.
2
Consult the Installation and Configuration Guide: Cisco Unified CRM Connector for SAP, Release 1.0(1) for the
CRM Connector for SAP.
N/A = Not Available
N/R = Not Required
N/R = Not Required
CRM
Connector
Operating System
Additional Software
Windows
Server
2003 SP1
or SP2
Windows XP
Professional
SP2
Windows
Vista
Microsoft
.NET
Framework
V2.0
Microsoft
Message
Queuing
(MSMQ)
Microsoft
Internet
Information
Server (IIS)
Microsoft
SQL
Server
D
C
O
M
ASP.
NET
2.0
JRE
1.6.3
Server
N/A
N/A
N/R
N/R
Server
Adminis-
tration
Tool
Adminis-
tration
Tool
N/A
N/A
N/R
*
N/R
Oracle
PeopleSoft
Adapter
PeopleSoft
Adapter
1
N/A
N/A
N/R
N/R
N/R
N/R
N/R
Microsoft
CRM 3.0
Adapter
CRM 3.0
Adapter
1
N/A
N/A
N/R
N/R
N/R
Salesforce.
com
Adapter
com
Adapter
1
N/A
N/R
N/R
N/R
N/R
N/R
SAP
2
N/A
N/A
N/R
N/R
N/R
N/R
N/R
N/R
N/R