Cisco Cisco Unified Intelligent Contact Management Software Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.9.5
Operating System and Database Requirements
The tables below present operating system requirements specific to Unified ICM/Unified CC server type. The second
table covers those Unified ICM/Unified CC servers and client desktop deployments requiring special consideration,
while the third table addresses Unified System CCE.
table covers those Unified ICM/Unified CC servers and client desktop deployments requiring special consideration,
while the third table addresses Unified System CCE.
Table 5-72: Operating System and Database Requirements, Unified ICME/ICMH/CCE/CCH
Unified ICM/Unified CC
Server
Server
Microsoft Windows Server 2003
Standard or R2, Service Pack 1 or 2
Microsoft SQL Server 2000 Standard
Service Pack 4
ICM Router
NAM Router
CICM Router
NAM Router
CICM Router
N/A
Progger (Unified CCE)
Rogger (Unified CCE)
NAM Rogger (Unified CC
Hosted)
Hosted)
AW – Distributor
WebView Server
N/A
All PGs, includes
Agent PG
TDM ACD PG
VRU PG
MR PG
Agent PG
TDM ACD PG
VRU PG
MR PG
N/A
Unified CC Enterprise
Gateway
Gateway
N/A
SS7 Network Interface
Server
Server
N/A
RMS LGMapper
RMS LGArchiver
RMS LGArchiver
Table 5-73: Special Considerations (OS and DB Requirements), Unified ICME/ICMH/CCE/CCH
Unified ICM/Unified CC
Server
Server
Operating System Requirements
CEM, CMB, CCS, DCA
Multi-channel application servers require Windows 2000 Server. They do not support
Windows Server 2003.
Windows Server 2003.
RMS Listener
Microsoft Windows Server 2003 Standard Edition or R2 with Service Pack 1 or
Service Pack 2
For monitoring ICM prior to release 5.0(0), RMS Listener server needs to have
Microsoft Windows 2000 Server with Service Pack 4 that supports NetBEUI.
Service Pack 2
For monitoring ICM prior to release 5.0(0), RMS Listener server needs to have
Microsoft Windows 2000 Server with Service Pack 4 that supports NetBEUI.
RMS AlarmTracker Client See:
ICM Logger
NAM Logger
NAM Logger
9
Unless CAD is installed, in which case SQL Server is required