Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

used. The child can receive calls routed from the parent but is not aware of any other
peripherals attached to the parent.

Figure 2 illustrates this relationship.

Figure 2: Parent and Child Relationship

Note: When deploying the IPCC Gateway with either a Unified CCE or Unified CCX child, it
is best to get the child system working first before integrating it with the parent Unified ICME
system.

About Peripheral Gateways

Each contact center device (ACD or IVR) communicates with Unified ICME software through
a PG. The PG reads status information from the device and passes it back to Unified ICME.
The PG runs one or more PIM processes, which are the software components that communicate
with proprietary ACD and IVR systems. A single PIM is required for each peripheral to which
the PG will interface.

Before you install a Peripheral Gateway (PG):

•

The Windows operating system—including Simple Network Management Protocol
(SNMP)—must be installed on the computer.

•

You must have set up the Windows Active Directory services for Unified ICME.

•

You must have set up at least one Unified ICME instance.

In the IPCC Express Gateway deployment model, where the IPCC Express Gateway PG is
co-resident on the CRS server, the PG's SNMP data is not available.

Note: Each Unified CCX Gateway deployment can connect to only one Unified ICME instance.
However, one Unified ICME instance can support multiple installations of Unified CCX.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)