Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
About IPCC Gateway
This section introduces the IPCC Gateway feature, which allows Unified CCE or Unified CCX
to appear as an ACD to Unified ICME.
to appear as an ACD to Unified ICME.
This section contains the following topics:
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What is the IPCC Gateway Feature?
The IPCC Gateway feature allows Unified CCE or Unified CCX to appear as a traditional ACD
connected to the Unified ICME system. IPCC Gateway does this by using the Unified ICME
Peripheral Gateway (PG) component to communicate through the CTI layer interface in Unified
CCE or Unified CCX.
connected to the Unified ICME system. IPCC Gateway does this by using the Unified ICME
Peripheral Gateway (PG) component to communicate through the CTI layer interface in Unified
CCE or Unified CCX.
The IPCC Gateway feature uses two distinct PG types:
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IPCC Express Gateway PG, which connects the Unified ICME system to Unified CCX
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IPCC Enterprise Gateway PG, which connects the Unified ICME system to Unified CCE
(with an IPCC System PG)
(with an IPCC System PG)
Figure 1 shows the relationship of the PGs to the Unified ICME system.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 1