Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Important Notes About System IPCC Deployment as a Unified CCE Child
•
You must enable the Unified CCE child System's Permit Application Routing check box
for any route points that will post-route to the parent.
for any route points that will post-route to the parent.
•
In the System IPCC deployment model, the parent IPCC Enterprise Gateway PG connects
to the Agent/IVR Controller. The Agent/IVR Controller is another name for System PG and
does not require an additional server.
to the Agent/IVR Controller. The Agent/IVR Controller is another name for System PG and
does not require an additional server.
•
The child System Unified CCE and the parent Unified ICME need to be reachable to/from
each other. This is done through the Machine Hostname or IP Address setting.
each other. This is done through the Machine Hostname or IP Address setting.
•
During installation of the IPCC Enterprise Gateway PG, the Peripheral ID for the Unified
CCE child IPCC System PG is auto-generated from the parent Unified ICME's PG_ICID
registry variable.
CCE child IPCC System PG is auto-generated from the parent Unified ICME's PG_ICID
registry variable.
•
After a connection is established between the child System Unified CCE and the parent
Unified ICME, configuration in the child System Unified CCE propagates to the parent
Unified ICME Configuration Manager.
Unified ICME, configuration in the child System Unified CCE propagates to the parent
Unified ICME Configuration Manager.
•
Agent configuration information on the child System Unified CCE propagates to the parent
Unified ICME, where it is grayed out, indicating that it cannot be modified or deleted at the
parent level.
Unified ICME, where it is grayed out, indicating that it cannot be modified or deleted at the
parent level.
How to Configure the IPCC Enterprise Gateway PG
Complete the following steps:
1. Start the Configuration Manager on the Admin Workstation. To start the Configuration
Manager, double-click on its icon within the Unified ICME Admin Workstation program
group.
group.
For information about the Configuration Manager, see the ICM Configuration Guide for
Cisco ICM Enterprise Edition.
Cisco ICM Enterprise Edition.
2. Follow the instructions in the Peripheral Gateway chapter of the ICM Installation Guide
for Cisco ICM Enterprise Edition using the following IPCC Enterprise Gateway-specific
settings:
settings:
In the Peripheral Gateway Properties dialog box: Client Type Selection. Select IPCC
Enterprise Gateway as your “switch” PG type.
Enterprise Gateway as your “switch” PG type.
You cannot also select VRU. If you attempt to add a VRU in this case, an error message
is displayed.
is displayed.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 2: - Deploying IPCC Gateway with Unified CCE
How to Configure the IPCC Enterprise Gateway PG