Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Note: The Peripheral ID is for IPCC Enterprise. It is set based on your system configuration.
Autoconfiguration with IPCC Enterprise Gateway
For IPCC Gateway deployments with a Unified CCE child, Call Types are configured as Services.
Autoconfiguration is enabled by default in the Peripheral tab of the PG Explorer.
Autoconfiguration takes effect when the PG is started.
Autoconfiguration is enabled by default in the Peripheral tab of the PG Explorer.
Autoconfiguration takes effect when the PG is started.
When autoconfiguration occurs between the parent Unified ICME and the child Unified CCE,
the following Unified ICME tables are populated:
the following Unified ICME tables are populated:
1. Agent/Person
2. Skill Group
3. Service
4. Peripheral Monitor
Note: Autoconfiguration-like entities are configured on the parent for Agent, Skill Group, but
not for Call Type (child) and Service (parent).
not for Call Type (child) and Service (parent).
Default skill groups on the child, which are non-viewable, get created as real skill groups on
the parent. Note that activity done in the default skill group on the child will show up in these
real skill groups on the parent.
the parent. Note that activity done in the default skill group on the child will show up in these
real skill groups on the parent.
Configure Service members on the parent. To configure service members for any given service,
examine the script for a call type on the child and note to what skill groups the script offers the
call. On the Unified CCE parent, make these skill groups service members of that Service.
examine the script for a call type on the child and note to what skill groups the script offers the
call. On the Unified CCE parent, make these skill groups service members of that Service.
Note: Autoconfiguration does not provide complete configuration for Unified ICME software.
You must configure many other elements, such as Dialed Numbers, scripts, peripheral targets,
routes, and so forth.
You must configure many other elements, such as Dialed Numbers, scripts, peripheral targets,
routes, and so forth.
If any error occurs during autoconfiguration, the keys on the parent are not updated. The Unified
CCE PIM continues to upload the entire child configuration to compare it every time it is started
until no configuration errors are encountered.
CCE PIM continues to upload the entire child configuration to compare it every time it is started
until no configuration errors are encountered.
Autoconfiguration Maintenance
The following information provides help with maintenance:
•
Errors from the last run of the autoconfiguration dialog box can be found in the main PG
directory for the PG in question. The file is named
directory for the PG in question. The file is named
AutoConfigError.txt
. It can be viewed
with any text editor. For example,
C:\icm\cust1\PG1A\AutoConfigError.txt
could
be an example file name. The file contains the time and date and a brief error message as to
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 2: - Deploying IPCC Gateway with Unified CCE
Autoconfiguration with IPCC Enterprise Gateway