Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Note: The IPCC Express Gateway PG software is located on the Unified ICME installation
CD, but you must install that part of the Unified ICME on the same machine as the CRS software.
You will find installation instructions for the PG software in
CD, but you must install that part of the Unified ICME on the same machine as the CRS software.
You will find installation instructions for the PG software in
.
Installation and Configuration Checklist
This section lists the installation and configuration tasks for deploying IPCC Gateway with
Unified CCX. With Release 5.0(1) of Cisco CRS, you can install and configure either Unified
CM or Unified CME; both work with Unified CCX in the Gateway environment.
Unified CCX. With Release 5.0(1) of Cisco CRS, you can install and configure either Unified
CM or Unified CME; both work with Unified CCX in the Gateway environment.
Note: For high availability in an IPCC Express Gateway deployment, you must install Unified
CCX and the IPCC Express Gateway PG on two nodes of CRS (master and standby).
CCX and the IPCC Express Gateway PG on two nodes of CRS (master and standby).
Table 4: Installation and Configuration Checklist
Reference
Description/Notes
Task
Cisco Unified Communications
Manager Installation Guide
Manager Installation Guide
After installing Unified CM, configure a Unified CM
administrator. Make note of the username and password
as well as the IP address of the machine on which
Unified CM is running.
administrator. Make note of the username and password
as well as the IP address of the machine on which
Unified CM is running.
1a. Install Unified CM.
See Task 1b if using Unified
CME.
CME.
Note: You must install Unified CM on a different
machine than Unified CCX.
machine than Unified CCX.
Cisco Unified Communications
Manager Express 4.2 New
Features
Manager Express 4.2 New
Features
Configure the Unified CME router.
Make note of the AXL userID, password, and the
router's IP address.
router's IP address.
1b. Verify that the
appropriate version of
Unified CME is installed on
the router. The
corresponding IOS image
appropriate version of
Unified CME is installed on
the router. The
corresponding IOS image
Configure Unified CME to enable operability with
Unified CCX.
Unified CCX.
contains the Unified CME
software.
software.
Cisco CRS Installation Guide
Unified CCX is a product on the Cisco CRS platform.
During the CRS installation process, you choose
During the CRS installation process, you choose
2. Install the Unified CCX
software.
software.
Getting Started with Cisco Unified
Contact Center Express and
Contact Center Express and
whether you plan to use Unified CM or Unified CME
with Unified CCX.
with Unified CCX.
Note: All licensed Unified CCX packages (Standard,
Enhanced, and Premium) work with the IPCC Gateway.
The license is applied later on CRS Administration.
Enhanced, and Premium) work with the IPCC Gateway.
The license is applied later on CRS Administration.
Cisco Unified Communications
Manager Administration Guide
Manager Administration Guide
You will notice that when you configure route points
on CRS, they are automatically configured in Unified
CM.
on CRS, they are automatically configured in Unified
CM.
3a. Configure the Unified
CM software in CRS.
CM software in CRS.
See Task 3b if you are using
Unified CME.
Unified CME.
Cisco CRS Administration Guide
Agents are configured on Unified CM.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 3: - Deploying IPCC Gateway with Unified CCX
Installation and Configuration Checklist