Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
1BReferences
©2008 Cisco Systems, Inc.
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2 References
ICM/IP Contact Center Enterprise and Hosted Editions information can be found on
Product documentation, including planning, upgrade, install, configuration, reporting, reference, and developer documentation, is
available at
available at
Other useful documents include:
Cisco ICM Software ACD Supplements
CISCO ICM ACD PG Supportability Matrices
Cisco IPCC Enterprise Edition Compatibility Guide for IPCC Release 7.0(0)
Cisco End of Life and End of Sales Notices
Contact Center Enterprise Solution Reference Network Design (SRND) Page
Note: The documents listed above are not necessarily updated on the same schedule as the Hardware and System Software
Specification (Bill of Materials). For that reason, specification data may differ between this document and the references
cited.
cited.
2.1 Note on Cisco Product Names
Cisco ICM Enterprise Edition is renamed Cisco Unified Intelligent Contact Management Enterprise (abbreviated as Unified ICME).
Cisco ICM Hosted Edition is renamed Cisco Unified Intelligent Contact Management Hosted (abbreviated as Unified ICMH).
Cisco IPCC Enterprise Edition and Cisco IPCC Hosted Edition are renamed Cisco Unified Contact Center Enterprise (abbreviated as
Unified CCE) and Cisco Unified Contact Center Hosted (abbreviated as Unified CCH), respectively.
Unified CCE) and Cisco Unified Contact Center Hosted (abbreviated as Unified CCH), respectively.
The new product names are being introduced in phases.