Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
2BServers for Cisco Contact Center Applications
©2008 Cisco Systems, Inc.
4
3 Servers for Cisco Contact Center Applications
The ICM/IPCC Contact Center solutions are fully supported on the Cisco 7800 Series Media Convergence Server (MCS) family of
Intel-based, high performance hardware servers. The MCS 7800 family is an integral part of a complete and scalable Cisco Voice
architecture solution for the enterprise, thoroughly tested for compatibility and optimal performance with the ICM/IPCC product.
MCS servers have a proven track record of high reliability, offer a common consistent architecture across Cisco Voice applications,
and accommodate value-added support services such as Cisco’s SMARTnet (technical support services).
Intel-based, high performance hardware servers. The MCS 7800 family is an integral part of a complete and scalable Cisco Voice
architecture solution for the enterprise, thoroughly tested for compatibility and optimal performance with the ICM/IPCC product.
MCS servers have a proven track record of high reliability, offer a common consistent architecture across Cisco Voice applications,
and accommodate value-added support services such as Cisco’s SMARTnet (technical support services).
The range of MCS server sizes aligns with specific ICM/IPCC server node types and the corresponding anticipated capacity of a
given solution. As explained in Section 1 and listed in
given solution. As explained in Section 1 and listed in
by “server class” designation. Specific class(es) are, in turn, listed as applicable to a given ICM/IPCC server node type and capacity
in Section 7
in Section 7
. Where specific ICM/IPCC component server requirements dictate
certain hardware capabilities (e.g. SCSI disk drives for high transaction SQL Server or Oracle deployment, or dual processor
configurations to achieve specific system performance metrics), the applicable MCS server(s) is depicted.
configurations to achieve specific system performance metrics), the applicable MCS server(s) is depicted.
Full detail on the range of MCS servers and their features can be found at the following reference:
.
Unlike the Cisco Call Manager (CCM) and associated products, MCS servers ordered for ICM/IPCC deployments do not include a
customized distribution of the operating system. Users ordering MCS for ICM/IPCC must also order the appropriate editions of
Windows Server 2003 and, for database, SQL Server 2000. ICM/IPCC MCS customers assume primary maintenance responsibility
for their Windows environment. Cisco does, however, provide as a service ongoing Microsoft security patch certification for
ICM/IPCC; see the Security Best Practices for Intelligent Contact Management Software guide, available at:
customized distribution of the operating system. Users ordering MCS for ICM/IPCC must also order the appropriate editions of
Windows Server 2003 and, for database, SQL Server 2000. ICM/IPCC MCS customers assume primary maintenance responsibility
for their Windows environment. Cisco does, however, provide as a service ongoing Microsoft security patch certification for
ICM/IPCC; see the Security Best Practices for Intelligent Contact Management Software guide, available at:
Cisco strongly recommends the use of MCS servers for all applicable ICM Enterprise and Hosted Edition solution applications. For
the 7.0(0) release, the MCS server solution is required for all IPCC Enterprise (including System IPCC) deployments. This
requirement applies to new IPCC Enterprise and System IPCC deployments and expansions. MCS hardware may be substituted for
IPCC deployments with an exact-match OEM equivalent from selected manufacturers; consult Cisco for additional detail.
the 7.0(0) release, the MCS server solution is required for all IPCC Enterprise (including System IPCC) deployments. This
requirement applies to new IPCC Enterprise and System IPCC deployments and expansions. MCS hardware may be substituted for
IPCC deployments with an exact-match OEM equivalent from selected manufacturers; consult Cisco for additional detail.
.
If you have non-MCS hardware, you may upgrade to the 7.0(0) release and remain on that hardware as long as your hardware
specifications comply with
specifications comply with
, and your contact center capacity requirements are within the capacity
limits listed in Section 7. For ICM Enterprise and ICM Hosted Edition customers, non-MCS (“generic”) servers that essentially
match MCS specifications for a given server class may be deployed; these are separately specified in
match MCS specifications for a given server class may be deployed; these are separately specified in
.
Note that high end carrier-class generic servers are specified for specific applications that have no current MCS equivalent.