Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.1.3 Common Ground Upgrade
Option 1 - Support up to
360
Agents
The Progger configuration consists of ICM Router, ICM Logger, Agent PG (CCM PIM, VRU PIM, CG, and CTI OS) on the same
server.
server.
Table 7.9: Progger Servers - IPCC Enterprise Hardware, Common Ground Upgrade
Capacity
(agents)
7.0(0)
(agents)
7.0(0)
Capacity
(agents)
7.1(x)**
(agents)
7.1(x)**
Progger with
no options
no options
Progger with
CAD Services**
Progger with
MR PG, Dialer
Progger with
CAD Services** , MR PG, Dialer
20 20
MCS-40-001-Class
30
30
MCS-40-001-
Class
60 60
MCS-30-001-
Class
MCS-40-001-
Class
N/A
126 178
180 180
N/A
180 270
MCS-40-001-
Class
N/A
N/A
30 30
MCS-40-002-Class
40
40
MCS-40-002-
Class
85 85
MCS-30-002-
Class
MCS-40-002-
Class
N/A
178 252
255 255
N/A
255 360
MCS-40-002-
Class
N/A
N/A
** In all cases where CAD Services are co-resident, 7.1(x) capacity remains the same as 7.0(0) capacity. For example, on a Progger
with CAD Services, MCS-40-001 Class, with 7.1(2), agent capacity is 60.
with CAD Services, MCS-40-001 Class, with 7.1(2), agent capacity is 60.