Cisco Cisco IPCC Web Option Release Note

•  Agent Capacity is decreased by 25% when CTI OS Security is enabled. 
•  Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on the call delivery 

mode for the mobile agent.  

For more details about sizing Mobile agents please refer to Cisco Unified Contact center Enterprise 7.x Solution Reference 
Network Design  at 

. 

•  If you add MR-PG and Dialer to the one of the configurations in the table above, use the following formula: 

(Inbound agents) + (8 * Outbound dialer ports) < Number of agents listed in the capacity column.  

•  The maximum number of Outbound-only (non-blended) agents is two times the number of dialer ports.  

150 MCS-30-001-Class 

600 MCS-40-001-Class 

 

210 MCS-30-002-Class 

850 MCS-40-002-Class 

60 MCS-30-001-Class 

120 MCS-40-001-Class 

 

85 MCS-30-002-Class 

170 MCS-40-002-Class 

NOTE:   All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery mode. Outbound 
call scenarios are not supported when a mobile agent is deployed using call-by-call call delivery mode. 

Although Unified Contact Center Management Portal is included as a part of IPCC Hosted Edition, it can also be purchased as an 
option for IPCC Enterprise Edition. The hardware requirements are the same in both cases. Please see the details supplied in 

.