Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.3 ICM Enterprise Edition Hardware Requirements
This section assists you in selecting the hardware servers for your ICM Enterprise Edition, including new deployments and
technology refresh and common ground upgrade.
technology refresh and common ground upgrade.
7.3.1 Note on Agent Capacity
Agent Capacity
Agent capacity numbers are based on the assumption that 'Enable agent reporting' is unchecked on the Agent Distribution tab for the
PG configuration (which is the default).
PG configuration (which is the default).
7.3.2 New Deployments and Technology Refresh
Table 7.16: Rogger Server - ICM Enterprise, New Deployments/Tech. Refresh
Capacity (agents)
7.0(0) and 7.1(x)
7.0(0) and 7.1(x)
Rogger
2000 MCS-40-003-Class
Table 7.17 : Rogger and Logger Servers - ICM Enterprise, New Deployments/Tech. Refresh
Capacity
7.0(0) and 7.1x
BHCA
Agents
Router
Logger
30,000 1000
18,000 1800
12,000 2400
MCS-30-003-Class MCS-40-003-Class
150,000 5000
MCS-40-003-Class
MCS-40-004-Class
360,000 12000
216,000 21600
144,000 28800
MCS-40-003-Class GEN-50-003-Class
Please see 7.6.9
Table 7.18: MR PG Servers - ICM Enterprise, New Deployments/Tech. Refresh
Capacity (agents)
7.0(0) and 7.1(x)
MR PG
(Standalone)
Other requirements and remarks
1000
MCS-30-003-Class
Maximum of 5 MR-PIMs per MR PG
2000
MCS-40-003-Class
Maximum of 10 MR-PIMs per MR PG