Cisco Cisco IPCC Web Option Release Note

 

ACD 

Automatic Call Distributor 

AD Active 

Directory 

ATA 

Internal storage interconnect interface 

AW Administration 

Workstations 

BOM 

The ICM/IPCC Bill of Materials document that has been renamed to 
“Hardware and System Software Specification (Bill of Materials)” . 

CAD 

Cisco Agent Desktop 

CCBU 

Cisco Customer Contact Business Unit 

CCM Cisco 

CallManager 

CCS 

Cisco Collaboration Server 

CDA CAD 

Desktop 

Administrator 

CEM 

Cisco E-Mail Manager 

Central Controller 

An ICM/IPCC server configuration that contains the ICM Router and ICM 
Logger. 

CG 

CTI Gateway, also known as CTI Server 

CICM 

Customer ICM, a software sever used in ICM/IPCC Hosted Editions 

CIL 

Client Interface Library 

CMB 

Cisco Media Blender 

Common Ground Upgrade 

Upgrade software in-place on pre-existing hardware, migrating data in-
place.   

cps 

Calls per second 

CSA 

Cisco Security Agent 

CSD 

CAD Supervisor Desktop 

CTI 

Computer Telephony Interface 

CTI OS 

Cisco CTI Object Server 

CVP 

Cisco Customer Voice Portal 

DCA 

Dynamic Content Adapter 

ECC variables 

Expanded Call Context (ECC) variables 

EDMT 

Enhanced Database Migration Tool 

EE Enterprise 

Edition 

EH Hosted 

Edition