Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.2 System IPCC Enterprise Hardware Requirements
NOTE: Agent capacity is further decreased for mobile agents. For more details about sizing mobile agents please refer to Cisco
Unified Contact center Enterprise 7.x Solution Reference Network Design at
Unified Contact center Enterprise 7.x Solution Reference Network Design at
Option 1 - Supports up to 300 agents
This solution requires the following servers:
• Central Controller + Agent/IVR Controller – Router, Logger, IPCC System PG, CTI OS
• Administration and Reporting – Administrative Workstation, WebView, HDS, IPCC Web Administration Server
• Administration and Reporting – Administrative Workstation, WebView, HDS, IPCC Web Administration Server
Table 7.14: System IPCC Enterprise, up to 300 Agents
Capacity (agents)
7.0(0)
7.1(x)
Central Controller +
Agent/IVR Controller
(Without CAD
Agent/IVR Controller
(Without CAD
Services
)
Central Controller +
Agent/IVR Controller
(With CAD
Agent/IVR Controller
(With CAD
Services
)
100 100
MCS-30-003-Class
MCS-40-003-Class
300 450
MCS-40-003-Class
N/A
Option 2 - Supports up to
2000
agents
This solution requires the following servers:
• Central Controller – Contains the Router, Logger, Outbound Campaign Manager
• Agent/IVR Controller – IPCC System PG, CTI OS, with CAD
• Agent/IVR Controller – IPCC System PG, CTI OS, with CAD
Services
co-locate option
• Administration and Reporting – Administrative Workstation, WebView, HDS, IPCC Web Administration Server
Table 7.15: System IPCC Enterprise, up to 2000 Agents
Capacity (agents) 7.0(0)
Capacity (agents) 7.1(2x) Central Controller
1000 agents
2000 agents
MCS-40-003-Class
To select hardware for the Agent/IVR Controller, please see section
Agent PG Server table columns “Agent PG with no options” and “Agent PG with CAD
Services
”.
Administration and Reporting Server
You need an Administration and Reporting server whether you choose Option 1 or Option 2.
System IPCC Enterprise supports the AW – Real-Time Distributor, HDS and with co-resident WebView configuration.
Please see Section
Please see Section
for details.