Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

For IPCC Enterprise and IPCC Hosted, Internet Script Editor is optional, and unlike in previous releases, it is no longer required that 
a WebView Server be installed on an AW/HDS.  This option increases reporting scalability for large and hosted customers. 
Separating a database server and web server is also a security recommendation.   

In order to deploy a standalone WebView server, an HDS-enabled AW must be accessible via TCP/IP for database connectivity.  
Thus, you have two options: 

•  AW – Real-Time Distributor, HDS, and co-resident WebView 
•  Real-Time Distributor, HDS, and separate dedicated WebView Server(s) 

For System IPCC Enterprise Deployment, Internet Script Editor is part of the standard installation and WebView is co-resident on 
the AW Distributor. 

These hardware requirements are based on the following usage patterns. 

The average reporting user is running: 

•  2 concurrent real time reports  

o

  Each report returns less than 50 rows. 

o

  Equivalent to running or monitoring a script via Script Editor or Internet Script Editor. 

•  1 historical report every hour, with each report defined as: 

o

  Queries working with data set size of 4,000 or less. Data sets size is determined by multiplying # of  entities by two 

times the # of hours chosen by end-user  while running the historical report. See table for calculation of data sets. 

o

  Queries resulting in less then or equal to 800 rows of data on half hour or daily historical reports 

 
Determine the size of the data set by calculating the number of entities times hours x 2. 

Calculation 

Call Type Report: 10 Call 
Types for 20 hours 

10 X 20 X 2 

400 

160 

10  

Agent Skill Group Report: 
10 Agents, each in 5 Skill 
Groups for 8 hours 

10 X 5 X 8 x 2 

800 

800 

50 

 
Note: Each reporting user is the equivalent of 1 Script Editor monitoring user (using Internet Script Editor or Client AW). See 

 section 7.6.4 for sizing of a distributor only running Internet Script Editor Server or serving Client AWs.  

Graphics card capable of 1024 x 768 x 64K color or better 

17" or larger display  

This server can be used in IPCC Hosted multi-instance environment.  It can be configured with up to 10 instances with 5 users.