Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

 

This section describes the ICM/IPCC common standalone server requirements. These ICM/IPCC components can be used in various 
ICM/IPCC product editions. 

The following table contains the Router hardware requirements for network interface required for pre-routing in ICM Enterprise 
Edition and ICM Hosted Edition. 

For Ethernet Carrier 
Network Interfaces  
(MCI, AT&T, etc.) 

+1 x 10/100/1000 Ethernet port 

STENTOR Network 
Interface 

1 (2 if duplexed) x DSG Run-Time 4.2 license(s) from NE Technologies, Inc. 

SPRINT Network 
Interface 

3 (5 if simplexed) x Eiconcard S94 66MHz Dual port X.25 adapter (Eicon #310-828) 
5 (10 if simplexed) x VHSI V.35 DCE cable (Eicon #300-076) 
Eiconcard Connections for Windows Server 2003 and Windows XP 

Please see 

 for information on ICM Router server selection based on system 

capacity requirements. 

Please see 

 for information on ICM Logger server hardware selection based on 

capacity requirements.  This section provides Logger server disk configuration information based on the hardware you selected, and 
other Logger configuration information.  

•  Microsoft Windows Server 2003 Standard Edition, Service Pack 1 and/or R2 
•  Microsoft SQL Server 2000 Standard Edition, Service Pack 4 

Note: High load/performance environments that reach the 2 GB maximum boundary—including carrier class customers deploying 
quad processor servers—require the deployment of Microsoft Windows Server 2003 Enterprise Edition (with the /3GB switch) and 
SQL Server 2000 Enterprise Edition, to address additional server memory.   

You need a 56K V.Everything/V.90 external modem for remote management and support.  See section 7.7.7 

.