Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
60
7.7.6 CTI Supported Platforms
Table 7.70: CTI Supported Platforms
Operating System
Server Platform
Client Platform
Windows
Server 2003
SP1/R2
Server 2003
SP1/R2
Windows
2000 Server
SP4
2000 Server
SP4
Windows
2000 Pro
SP4
2000 Pro
SP4
Windows XP
Professional
SP1a
Professional
SP1a
Windows XP
Professional
SP2
Professional
SP2
Windows XP
Professional
SP3
Professional
SP3
Red Hat
Enterprise
Linux V4.0
Enterprise
Linux V4.0
CTI OS 7.0(0) and
7.1(x) Server
7.1(x) Server
9
N/A N/A
N/A
N/A
N/A N/A
Cisco Data Store
9
N/A N/A
N/A
N/A
N/A N/A
Silent Monitor Server
(Standalone)
(Standalone)
9
N/A N/A N/A N/A N/A N/A
Silent Monitor Service
for IPCC Toolkit
for IPCC Toolkit
N/A
N/A
9
9
9
N/A N/A
CTI Driver for Siebel
9
9
N/A
N/A
N/A
N/A N/A
CTI OS - CTI toolkit
IPCC Supervisor
Desktop
IPCC Supervisor
Desktop
N/A
N/A
9
9
9
N/A N/A
CTI OS - CTI toolkit
Agent Desktop
Agent Desktop
N/A
N/A
9
9
9
N/A N/A
CTI OS - CTI toolkit
Combo Desktop .NET
Combo Desktop .NET
N/A
N/A
9
9
9
N/A N/A
CTI OS - Custom Apps
using C++ or COM
CIL
using C++ or COM
CIL
N/A
N/A
9
9
9
N/A N/A
CTI OS - Custom Apps
using Java CIL
using Java CIL
N/A
N/A
9
9
9
N/A
9
CTI OS - Custom Apps
using .NET CIL
using .NET CIL
N/A
N/A
9
9
9
N/A N/A
CTI OS – Monitor
Mode Apps using C++,
COM, or .NET CIL
Mode Apps using C++,
COM, or .NET CIL
N/A
N/A
9
9
9
N/A N/A
CTI OS – Monitor
Mode Apps using Java
CIL
Mode Apps using Java
CIL
N/A
N/A
9
9
9
N/A
9
CTI Desktop
(GeoDCS) V4.7 only
(GeoDCS) V4.7 only
N/A
N/A
9
9
9
N/A N/A
Custom Apps using
GeoDCS or
CtiClient32, V4.7 only
GeoDCS or
CtiClient32, V4.7 only
N/A
N/A
9
9
9
N/A N/A
CAD
9
9
9
9
9
9
[as of CAD
7.1(2)]
N/A