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Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x)  Rev. 1.14 
 
 
Hardware and System Software Specification 
 
6BICM/IPCC Hardware and Software Requirements 
©2008 Cisco Systems, Inc. 
 
62
7.7.8  Cisco Security Agent 
Cisco strongly recommends the installation of Cisco Security Agent for Cisco Intelligent Contact Management Software Release 
7.0(0) on all ICM/IPCC server nodes.  This provides added security protection for your operating environment.  You can download 
the CSA standalone agent free of charge from the following location: 
 
7.7.9  Unified Contact Center Management Portal Software Requirements 
Note:  For a Single Server system, the software prerequisites and Portal components for both Web Application Server and 
Database Server must be installed on the single server.  A Single Server system is not recommended for any but the smallest 
deployments. 
Type of Software 
Server 
Software 
Operating System 
All 
Microsoft Windows Server 2003 SP1 and/or R2 
All 
Microsoft .NET framework  
Windows Installer 3.1 
Microsoft .NET Framework 2.0 
Microsoft Windows Server 2003 Application Server and 
ASP .NET components 
Microsoft Message Queuing 
Web Application 
Server 
Microsoft SQL 2000 Reporting Services 
Microsoft .NET Framework 1.1 
Microsoft WSE 2.0 SP3 
Microsoft Internet Explorer 6.0+ 
Microsoft Script Host 
Adobe Reader 7.0 
Prerequisite Software 
Database Server 
JSE Runtime Environment 5.0 
SOAP Toolkit 2.0 
SOAP Toolkit 3.0 
Microsoft SQL Server 2000 Enterprise Edition SP4 
Microsoft XML 4.0 SP2 Parser 
Web Application 
Server 
Audit Reporting 
Application 
Web 
Cisco Unified Contact 
Center Management 
Portal Software 
Components 
Database Server 
Database 
Data Import 
Provisioning