Cisco Cisco Unified Contact Center Management Portal 8.5 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Release 7.0(0) of the CTI OS Agent and Supervisor Desktops and Cisco Agent Desktop supports the Citrix MetaFrame Presentation
Server 4.0 and Microsoft Terminal Services environments (with some known caveats and limitations). Release 7.1(x) further delivers
native support for the Citrix and Microsoft Terminal Services environments, eliminating many of the caveats of Release 7.0(0). The
agent desktop application capacity of the Citrix MetaFrame Presentation Server and Microsoft Terminal Services depends
on the number and type of applications in use. Consult Citrix Professional Services and a Microsoft Certified IT professional
for guidance.
Server 4.0 and Microsoft Terminal Services environments (with some known caveats and limitations). Release 7.1(x) further delivers
native support for the Citrix and Microsoft Terminal Services environments, eliminating many of the caveats of Release 7.0(0). The
agent desktop application capacity of the Citrix MetaFrame Presentation Server and Microsoft Terminal Services depends
on the number and type of applications in use. Consult Citrix Professional Services and a Microsoft Certified IT professional
for guidance.
Configuration details and usage limitations for Cisco Agent Desktop/Citrix implementations are documented in the manual
Integrating CAD 6.0 Into a Citrix Thin Client Environment, located at:
Integrating CAD 6.0 Into a Citrix Thin Client Environment, located at:
http://www.cisco.com/application/pdf/en/us/partner/products/ps427/c1244/cdccont_0900aecd800e9db4.pdf
Configuration details and usage limitations for Cisco CTI Toolkit Desktop/Citrix implementations are documented in the manual
Integrating CTI OS Into a Citrix Thin Client Environment, located at:
Integrating CTI OS Into a Citrix Thin Client Environment, located at:
7.6.15 CTI OS Agent and Supervisor Desktops
Table 7.52: CTI OS Agent and Supervisor Desktop Servers
Server
Hardware
Other requirements and remarks
CTI OS
Supervisor
Desktop
Supervisor
Desktop
GEN-10-002-Class
Windows compatible full-duplex sound card (if using Cisco IP Communicator
and/or Silent Monitoring)
and/or Silent Monitoring)
CTI OS Agent
Desktop
Desktop
GEN-10-003-Class
Windows compatible full-duplex sound card (if using Cisco IP Communicator)
CTI OS Monitor
Mode Application
Mode Application
GEN-10-002-Class See
Table 7.53 : CTI OS Silent Monitoring Hardware Requirements
Compatible Ethernet NIC
Refer to Cisco.com for more information