Cisco Cisco ICM Web Tools Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Table 7.68: Operating System and Database Requirements (Special Consideration)
ICM/IPCC Server
Operating System Requirements
CEM, CMB, CCS, DCA
Multi-channel application servers require Windows 2000. They do not support Windows 2003.
RMS Listener
Microsoft Windows Server 2003 Standard Edition
with Service Pack 1 and/or R2
with Service Pack 1 and/or R2
For monitoring ICMs prior to release 5.0(0), RMS Listener server needs to have Microsoft
Windows 2000 Server with Service Pack 4 that supports NetBEUI.
Windows 2000 Server with Service Pack 4 that supports NetBEUI.
RMS AlarmTracker
Client
Client
ICM Logger
NAM Logger
CICM Logger
NAM Logger
CICM Logger
AW – Distributor, HDS
with Webview Server
with Webview Server
See
AW – Real Time Client
Webview Client
See
Outbound Option Dialer
See
Go to the following link for Cisco Outbound Option Data Sheet and Cisco Outbound Option
Technical Reference.
Technical Reference.
CTI OS Desktops
See
CTI OS
See
Cisco Support Tools
See
Table 7.69: System IPCC Enterprise Operating System and Database Requirements
System IPCC Enterprise
Server
Server
Microsoft Windows Server 2003
Standard, Service Pack 1/R2
Standard, Service Pack 1/R2
Microsoft SQL Server 2000 Standard
Service Pack 4
Service Pack 4
Central Controller +
Agent/IVR Controller
Agent/IVR Controller
9
9
Central Controller
9
9
Agent IVR Controller
9
N/A
System IPCC Enterprise supports the AW – Real-Time Distributor, HDS and with co-resident WebView configuration. For
operating system and database requirements of this server, please see
operating system and database requirements of this server, please see
and
for details.