Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Common Ground Upgrades vs. Technology Refresh
Upgrades

ICM/IPCC Upgrade Methods

There are two supported ICM/IPCC upgrade methods:

•

The Common Ground upgrade method is performed in place on the existing hardware if the
hardware has been evaluated and determined to meet the minimum requirements for Cisco
ICM/IP Contact Center, Release 7.0(0).

•

The technology Refresh upgrade method is performed when you decide to (or it is required
that) upgrade your hardware as well as your Cisco ICM/IPCC software and supporting third
party software. The upgrade method consists of transporting all data, customized
files/information, and related registry keys to the new hardware previously configured with
a compatible operating system and database server (where required); then upgrading the
transported data to a new release of Cisco software. If the new hardware has been configured
within a new domain using the Domain Conversion Tool, it additionally entails moving users
from the old domain to the new domain.

Note: Upgrades involving Common Ground Upgrades on some ICM/IPCC nodes and
Technology Refresh on others are supported, however, the A and B side of any given
component must be running on identical hardware.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)