Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Introduction to ICM/IPCC Upgrade
Upgrading a Cisco ICM/IPCC system involves numerous steps and the upgrade order of operation
is distinct. From your initial software load, you may need to upgrade the operating system, the
ICM/IPCC software (and options), the database software, and any required third party software.
is distinct. From your initial software load, you may need to upgrade the operating system, the
ICM/IPCC software (and options), the database software, and any required third party software.
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this guide MUST be followed.
in this guide MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
the instances in sequential order (as created).
ICM/IPCC Upgrade Overview
A full ICM/IPCC system is made up of several individual components or nodes which can be
geographically dispersed. In moderate to large systems, it is not possible to upgrade all ICM/IPCC
components in the same maintenance window. The ICM/IPCC upgrade process allows the full
system to be upgraded over multiple maintenance windows.
geographically dispersed. In moderate to large systems, it is not possible to upgrade all ICM/IPCC
components in the same maintenance window. The ICM/IPCC upgrade process allows the full
system to be upgraded over multiple maintenance windows.
This upgrade process applies to both Cisco ICM/IP Contact Center Enterprise and Hosted
editions.
editions.
Note: Prior to upgrading a production system, you are encouraged to perform the upgrade on
a lab system which mirrors your production system.
a lab system which mirrors your production system.
Refer to
. Select the example that is most applicable to your
with the previously chosen example procedure. Modify the checklist to suit your specific
situation, then use the modified checklist as a guide and record of progress throughout the
upgrade process.
situation, then use the modified checklist as a guide and record of progress throughout the
upgrade process.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
23
Chapter 4