Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Note: Prior to executing a Common Ground upgrade, the Active Directory Domain Controller
and DNS functionality must be moved off of any ICM components. Refer to "Migrating Active
Directory and DNS to a Non-ICM Server" for additional information.

For addition Windows and SQL Server staging information, refer to the 

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1001/prod_installation_guides_list.html)

Migrating Active Directory and DNS to Non-ICM Servers

Perform the AD and DNS migration well in advance of the actual upgrade to allow time for
implementation and stabilization. Repeat this for all Domain Controllers currently on ICM
servers.

Overview

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Using the Active Directory tools provided with the Windows operating system, bring up the
new domain controllers on the domain in which the ICM operates.

For additional information, refer to:

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•

Transfer any applicable flexible single master operations (FSMO) roles and redefine the time
source.

For additional information, refer to:

–

your ICM System Diagram and the ICM/IPCC System Design Specification for your
implementation.

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•

Set the new Domain Controller as the Global Catalog (if required).

For additional information, refer to:

–

your ICM System Diagram and the ICM/IPCC System Design Specification for your
implementation.

•

Point all member servers to the new DNS servers.

For additional information, refer to:

–

•

Demote the domain controller on the production Loggers to member servers.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)