Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Repeat this installation for the new Secondary DNS server (if required).

How to configure Active Directory sites on the new Domain Controller

Move the new Domain Controller to correct site(s).

How to move FSMO roles as indicated in the ICM System Diagram and per settings in your ICM/IPCC System Design
Specification

On the Active Directory Domain Controller hosting the role to be moved, open AD Users and
Computers, then connect to the Domain Controller to which the role needs to be moved.

Right-click under the domain name and select Operations Masters.

Under the required FSMO role tab, change the Operations Master to this designated DC.

How to redefine the time source

Since the PDC Emulator is moving to another Domain Controller, the time source must be
redefined as either that server or an external time source.

On the server currently running the Primary Domain Controller Emulator, run the following
command: 

To synchronize a member server to the time source, run the following command: 

How to assign Global Catalogs per the GC and FSMO plan in the ICM System Diagram and per settings in your
ICM/IPCC System Design Specification

Open AD Sites and Services.

Connect to the Domain Controller designated as the Global Catalog.

Right-click NTDS Settings, click Properties, check Global Catalog, and click OK.

Repeat this procedure on all ICM servers.

How to configure member servers to point to the new DNS servers

In the Network Settings, open the Visible network connection

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)