Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

the AW/HDS. If you are going to install WebView on a separate server then you must install
IIS on that server instead.

• Important: The Windows Firewall configuration scripts must be deployed before this server

can accept network connections. This must been done as part of the staging tasks.

• When installing IIS you will need files from the Windows 2003 CD.

Install IIS after installing Windows 2003.

a.

Click Start > Settings > Control Panel > Add/Remove Programs.

b.

Select Configure Windows, click Components, and then follow the on-screen instructions
to install, remove, or add components to IIS.

c.

Use the ICM/IPCC 7.0(0) Third Party Tools CD to install JDK, ServletExec, and EA
Server.

d.

Print and read the Read Me file on the WebView 3rd Party Installer CD 7.0.

This file describes the software and provides installation instructions. Various settings described
in the Read Me file appear on certain setup screens.

Install the WebView Third Party software.

a.

Ensure that IIS is installed and is accessible on the system where WebView is being
installed. Third-party install fails if IIS is not installed.

b.

Run setup.exe from the ICM Third Party Installer CD 7.0.

c.

Reboot the server when setup completes.

d.

Set the following to make sure that the cache is updated at each new view of a real-time
report:

•

In the Internet Explorer window, select Tools > Internet Options.

•

Select the General tab.

•

On the General Settings tab page, in the Temporary Internet Files sections, click Settings.

e.

In the Settings dialog box, enable the Every Visit to the Page option, then click OK.

f.

Click OK in the Internet Options dialog box.

Note: WebView users are configured through the ICM Configuration Manager and passwords
default to a given expiration time frame set by the user's domain. If a WebView user's password
expires, the user cannot reset the password by WebView access, but would have to request that
the ICM System Administrator set a new password. Once the user is created, the ICM System

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)