Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide
Administrator has the option to set WebView User passwords to never expire through Active
Directory Users and Computers.
Directory Users and Computers.
Step 3
Create a backup of the WebView database (wvdb) on the production AW/HDS using SQL
backup.
backup.
Step 4
Save any WebView public and/or private reports or favorites that exist on the production
AW/HDS, then copy them to the new AW/HDS. Move custom templates and saved reports
during a TR upgrade.
AW/HDS, then copy them to the new AW/HDS. Move custom templates and saved reports
during a TR upgrade.
a.
Before running ICM setup, create the folder path:
\icm\<instance>\
b.
For custom templates\aw\custom directory from the old machine to the new machine.
Step 5
Create the wvdb on the new AW/HDS using SQL Enterprise Manager (see
).
When migrating from an older ICM/IPCC release to a newer ICM/IPCC release, you need to
lookup the database size of the existing ICM database. This number is used later in the process
to create an ICM database of the same size. This value may be increased depending on planned
ICM 7.0(0) usage patterns. To find the database size refer to
lookup the database size of the existing ICM database. This number is used later in the process
to create an ICM database of the same size. This value may be increased depending on planned
ICM 7.0(0) usage patterns. To find the database size refer to
.
The size and configuration of the tempdb database during data migration differs for the parameters
used in a production system. Set the tempdb size for each case (see
used in a production system. Set the tempdb size for each case (see
).
Step 6
Restore the backup version of wvdb on the new AW/HDS using the MS SQL backup/restore
process.
process.
Step 7
Prepare to move scheduled report jobs to the new WebView server:
a.
Ensure the existing WebView server machine is on.
b.
Ensure the new WebView server machine on.
c.
Create a Windows account that has “Administrator” privileges on both the existing and
the new WebView server machines.
the new WebView server machines.
d.
Confirm that “Task Scheduler” service is running on both machines by selecting Control
Panel > Administrative Tools > Services.
Panel > Administrative Tools > Services.
Step 8
Move scheduled report jobs to the new WebView Server.
a.
Login to the existing WebView server machine using an account that has “Administrator”
privilege on both the existing and the new WebView server machines.
privilege on both the existing and the new WebView server machines.
b.
Select Control Panel > Scheduled tasks to open Scheduled Tasks.
c.
From the available tasks, copy tasks related to WebView scheduled jobs.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 8: - Administrative Workstation (AW) Upgrade Procedures
Introduction