Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Examples of the additional software include:

•

IPCC including CallManager and IP IVR

•

CTI desktop/client

•

Unity

•

Personal Assistant

•

Auto Attendant

•

Recording solutions

Hardware Requirements

The ICM system hardware (that is, hard drive(s), memory, etc.) must meet certain requirements
to run ICM software release.

Hardware specifications play a critical part in the successful operation of an ICM system. Audit
all servers prior to the upgrade to determine if a hardware upgrade is required.

First, review the ICM 7.0(0) hardware and software specifications. The minimum hardware
requirements to upgrade to ICM software Release 7.0(0) are found in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

products_user_guide_list.html).

Pre-upgrade Testing

At the beginning of the maintenance window create a pre-upgrade test plan to establish the
benchmark. This benchmark is used when you run the post-upgrade tests you develop to test
your ICM system during the various stages of the upgrade process.

The following are examples of typical ICM system pre-upgrade tests:

•

Application test

•

System integrity tests:

–

Process testing

–

Redundancy testing

–

Alarm testing

–

Historical reporting testing

–

WebView reporting testing (option)

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)