Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Internet Script Editor testing (option)
Network Inventory
Technology Refresh upgrade migration planning and execution require you draw a comprehensive
and accurate system diagram detailing the Cisco ICM/IPCC production system’s private and
visible networks.
and accurate system diagram detailing the Cisco ICM/IPCC production system’s private and
visible networks.
The private network is dedicated for Central Controller node communication and used to
establish, maintain, and restore synchronization between Central Controller nodes. The private
network must have sufficient bandwidth to simultaneously handle traffic associated with the
following:
establish, maintain, and restore synchronization between Central Controller nodes. The private
network must have sufficient bandwidth to simultaneously handle traffic associated with the
following:
•
Synchronization of sides - side A and side B are synchronized in the event of the failure of
one side within a reasonable time
one side within a reasonable time
•
State transfer - data transfer from active side CallRouter to the recovering side CallRouter
The visible network is a Cisco shared network for local node communication and remote node
communication with the Central Controller. The visible network must have sufficient bandwidth
to support traffic associated with the following:
communication with the Central Controller. The visible network must have sufficient bandwidth
to support traffic associated with the following:
•
Active Directory synchronization
•
Logger database recovery
•
Heartbeats – messages sent every 100 milliseconds to the CallRouter and the PG to determine
if they are “alive” or functioning.
if they are “alive” or functioning.
•
Report inquiries
•
Alternate path by fault tolerant software to distinguish between node failures and network
failures.
failures.
The ICM/IPCC system might also have a dedicated signaling access network. The signaling
access network is dedicated to the network interface controller (NIC) and to the ICM/IPCC
CallRouters.
access network is dedicated to the network interface controller (NIC) and to the ICM/IPCC
CallRouters.
Data Backup Plan
While you might perform normally scheduled backups of your data, you must define a plan for
backing up and restoring system critical data just prior to commencing an upgrade migration.
Refer to the following table to determine the system critical data you must back up and restore,
copy and paste, or export and import (based upon the upgrade migration method selected).
backing up and restoring system critical data just prior to commencing an upgrade migration.
Refer to the following table to determine the system critical data you must back up and restore,
copy and paste, or export and import (based upon the upgrade migration method selected).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 1: ICM/IPCC Upgrade Planning
Upgrade Planning