Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Setting Up the Hardware

Technology Refresh Hardware Upgrade Prerequisites

Before undertaking a Technology Refresh upgrade, it's important that the newly deployed servers
be installed.

The Active Directory environment (whether corporate or dedicated to the ICM/IPCC applications)
must be configured/staged. The Windows Firewall configuration scripts must be deployed before
ICM/IPCC servers can accept network connections.

Note: Refer to the guidelines outlined in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/prod_installation_guides_list.html).

Prior to performing a Technology Refresh upgrade on an ICM/IPCC node, new ICM/IPCC
7.0(0) Bill of Materials (BOM) compliant hardware must have the following software installed:

•

Windows 2003 including latest supported service pack

•

SQL Server 2000 including latest supported service release and required patches for the
ICM/IPCC nodes which require SQL (Logger, HDS, Distributor AW)

•

Version 2.0 Support Tools agent

•

VNC, PC Anywhere, Virus scanning, and any other required/desired third party software

• For additional information concerning the hardware and software requirements, refer to the

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/products_user_guide_list.html)

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)