Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

• Cisco Security Agent must not be installed on the new servers until the appropriate step in

the upgrade process. ICM setup checks for older versions of Cisco Security Agent and provides
warnings or prevents continuation if an older version of CSA is installed or running.

Common Ground Hardware Upgrade Prerequisites

Before beginning a Common Ground upgrade, be sure that the existing hardware meets the
requirements for ICM/IPCC 7.0(0) as specified in the 

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html).

Monitor CPU and memory usage to verify that there is sufficient “head room” to support the
new release. If CPU or memory usage on the existing system is greater than 50%, it is necessary
to upgrade the hardware.

How to set up the hardware

To accomplish this upgrade you must first:

•

Stage all ICM/IPCC 7.0 machines in racks, or on a work surface, with the following:

–

RAM installed

–

Hard Drives installed

–

RAID arrays configured

–

Video and Ethernet Cards installed

–

All multiple rack mount systems occupying the same rack are attached to keyboard, mouse
and monitor sharing unit

–

All machines are labeled with a hostname as per Network Design diagram.

–

All Ethernet connections are labeled “visible” or “private”.

–

There are sufficient power outlets for all machines to be simultaneously connected and
turned on.

•

Ensure there are at least 2 phone lines for testing of dial-up modem access

•

Ensure all CDs (software), driver software on diskette or CD and Vendor documentation for
all platforms are in the work area

•

Ensure all Software License Numbers are available

•

Ensure the simulated ICM Network is in place and successfully tested:

–

All LAN Switches are configured for required subnets per ICM System Diagram.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)