Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Administrative Workstation (AW) Upgrade
Procedures

Introduction

There are four different types of Administrator Workstations (AWs) supported in ICM/IPCC
Release 7.0(0) deployments:

•

Distributor AW with HDS and WebView Server (primary and secondary)

•

Distributor AW with HDS without WebView Server (WebView Servers on dedicated
hardware)

•

Distributor AW without HDS

•

Client AW

In previous releases, WebView Servers were sometimes deployed on non-HDS Distributor
AWs. If this is the case, the WebView servers must be moved either onto AW/HDS, or on
separate servers.

The procedures for Distributor AW/HDSs, Non-HDS Distributor AWs, Client AWs, and creating
a temporary AW/HDS are presented in the following sections.

• It is only necessary to run the Domain Manager on the first component to be upgraded

(Distributor AW/HDS or Logger) to release 7.0(0) when adding that instance to the appropriate
Active Directory Instance organizational unit.

• Creating a temporary AW/HDS is required when real time reporting must remain available

during the upgrade of a system having a single HDS/WebView Server.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)