Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Collocation of WebView server on a non-HDS AW is not supported for release 7.0. If WebView
is installed in on the non-HDS Distributor AW of the system being upgraded, the components
which make up WebView (Infomaker, ServletExec, EA Server, etc.) must be uninstalled before
beginning the upgrade.

Prior to creating an ICM 7.0(0) database, look up and record the size of your existing ICM
database.

AW/HDS/WebView Server Pre-upgrade Preparation

Pre-upgrade preparation is an integral part of the upgrade process. Perform the following on all
AW, HDS, and/or WebView servers to assist in recovery in the event of a catastrophic upgrade
failure:

Perform a full SQL backup of the AW DB.

Perform a full SQL backup of the ICM HDS DB.

Note: For ICM/IPCC 7.0(0) and later systems, there is a restriction on the number of HDSs that
can be configured on each Logger side, as well as the number of WebView servers that can be
configured for each HDS. Ensure there are no more than two (2) HDSs per Logger side, with
no more than four (4) WebView servers configured for each HDS. Refer to 

 for additional information.

Perform a full SQL backup of the WebView DB.

Record the current size of the log files.

Copy the Cisco registry key.

Copy the ICM/bin directory.

Copy the c:\winnt\awref.ini file.

How to reduce the number of HDSs

The following is for use on ICM/IPCC Release 7.0(0), and later, systems to reduce the number
of HDSs per Logger side to two (2) ,with up to four (4) WebView Servers configured for each
HDS.

The example following the steps illustrates this procedure.

Select two (2) HDSs to keep per Logger side.

Detach/remove all other HDSs from each Logger side.

Remove the WebView server(s) from the remaining HDS(s).

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)