Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Step 4

Run the file:

c:\program

files\sybase\CIMRepository-3_0_0\bin\stoprepository.bat

Step 5

Run the file:

c:\Program Files\Sybase\AgentManager-3_0_0\bin\am_stop.bat

Step 6

From a command prompt, execute the following command:

%JAGUAR%\bin\serverstart.bat

-remove

Step 7

From a command prompt, execute the following command:

c:\Program

Files\Sybase\SYSAM-1_0\bin\installs.exe -n sysam -r

Step 8

From a command prompt, execute the following command:

c:\Program

Files\Sybase\shared-1_0\bin\sybjsvc.exe -d -sn"Sybase EP Management

Agent

Step 9

Delete the entire c:\program files\sybase folder.

Step 10

Delete the folder c:\flexlm.

Step 11

Delete the registry key: HKEY_LOCAL_MACHINE\Software\Sybase.

Step 12

Delete the registry key: HKEY_LOCAL_MACHINE\Software\Sybase, Inc.

Step 13

Remove the following Environment Variables:

•

Jaguar

•

LM_LICENSE_FILE

•

SYBASE_SYSAM

Step 14

Remove any references to the sybase folders from the PATH and CLASSPATH environment
variables.

Step 15

Reboot the computer.

Distributor AW/HDS Technology Refresh Upgrade

Upgrading the Primary/Secondary AW/HDS

Note:

• If WebView Server is to be collocated on the same server as the AW/HDS start at Step 1.

• If WebView Server is not to be collocated on the same server as the AW/HDS, start at Step

Install IIS on the new AW/HDS. IIS is usually installed as part of the installation of Windows
2003. However, you can install IIS after installing Windows 2003. IIS must be installed IIS to
support WebView Browser functionality. You need to consider which server needs this
component. If you are going to install WebView on the AW/HDS then you must install IIS on

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 8: - Administrative Workstation (AW) Upgrade Procedures

Introduction