Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Cisco

List of Figures

Figure 1: Upgrading a Complex, Multi-media, ICM/IPCC System................................................................................24

Figure 2: Original Configuration.....................................................................................................................................69

Figure 3: Select HDSs to Keep........................................................................................................................................69

Figure 4: Detach Remaining HDSs.................................................................................................................................69

Figure 5: Remove WebView Servers...............................................................................................................................69

Figure 6: Install and Point WebView Servers..................................................................................................................69

Figure 7: Migration Version and Migration Type Panels...............................................................................................130

Figure 8: Source and Destination Database Connection Panels....................................................................................131

Figure 9: Backup and Restore Location Panels.............................................................................................................134

Figure 10: Migration Control Panel...............................................................................................................................135

Figure 11: Migration Version and Migration Type Panels.............................................................................................139

Figure 12: Database Connection Panel..........................................................................................................................140

Figure 13: Migration Control Panel...............................................................................................................................141

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

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