Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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Latin1_General_BIN (for western/European languages -English, French, Spanish, German,
etc.)

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Japanese_BIN (for Japanese)

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Chinese_PRC_BIN (for Chinese)

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Korean_Wansung_BIN (for Korean)

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The source and destination databases are using the same collation value

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The operating system is Windows 2003

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SQL Server 2000 is installed

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The ICM schema for the source is correct

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77 for ICM/IPCC Release 5.0(0)

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84 for ICM/IPCC Release 6.0(0)

Run the EDMT.

Once these checks are made, an "Are You Sure" dialog box is presented. Since you are running
EDMT just to perform these checks, cancel out at this point.

If adequate disk space is not available, a temporary server must be configured to store the data
moved from the non-upgraded system. The temporary server does not need to have SQL Server
installed. Using a temporary database server results in increased data migration times because
the data is moved across the network twice instead of once. The temporary database server is
entered as the Backup Connection on Wizard Panel 3 as defined in EDMT. The upgrade
procedures and times in the sections which follow assume that a temporary server is not required.

When EDMT backs up the database from the production Logger or HDS, it stores the data in
one backup file, even if the data section of the database is broken up into separate data files
(data0, data1, data2, etc.), and/or the log section is broken up into separate files (log0, log1,
log2, etc.).

Each of the files could potentially be on separate logical or physical disk drives. EDMT only
allows one restore location, the desired ICM configuration, otherwise, the disk configuration
of the new hardware would have to exactly match the configuration of the original system and
may not make sense with newer hardware.

Distributor AW/HDS Common Ground Upgrade

If not already done, using ICM Service Control, stop all ICM services on the AW/HDS.

Using ICM Service Control, change all ICM services on the AW/HDS to Manual Restart.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)