Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Setting Up a Temporary ICM/IPCC AW/HDS
Based on the upgrade you are performing, you can create a temporary ICM/IPCC AW/HDS to
provide reporting during the upgrade process. You may need to create a temporary AW/HDS
for either the existing ICM/IPCC 5.0(0)/6.0(0) system or for the new ICM/IPCC 7.0(0) system.
The maintenance windows discussed below correspond to those in the
provide reporting during the upgrade process. You may need to create a temporary AW/HDS
for either the existing ICM/IPCC 5.0(0)/6.0(0) system or for the new ICM/IPCC 7.0(0) system.
The maintenance windows discussed below correspond to those in the
Setting Up a Temporary ICM/IPCC AW/HDS for an ICM/IPCC 5.0(0) or an ICM/IPCC 6.0(0) System
Create a temporary ICM/IPCC 5.0(0) or 6.0(0) AW/HDS if you are starting with only a Primary
AW/HDS to provide reporting. During the first maintenance window, while you upgrade side
A and the Primary AW/HDS, the temporary AW/HDS provides real time and historical reporting,
getting data from side B.
AW/HDS to provide reporting. During the first maintenance window, while you upgrade side
A and the Primary AW/HDS, the temporary AW/HDS provides real time and historical reporting,
getting data from side B.
In the second maintenance window, side A is now upgraded and coming up, side B is down
being upgraded, and no ICM/IPCC 7.0(0) AW is available. This results in no reporting
capabilities in the second maintenance window until the Primary AW/HD is upgraded and back
up.
being upgraded, and no ICM/IPCC 7.0(0) AW is available. This results in no reporting
capabilities in the second maintenance window until the Primary AW/HD is upgraded and back
up.
Step 1
Run ICM setup on either a new machine or an existing machine that will not be upgraded during
the first maintenance window.
the first maintenance window.
Step 2
Using ICM setup, create an AW/HDS component on the existing ICM/IPCC 5.0(0) or ICM/IPCC
6.0(0) system.
6.0(0) system.
Step 3
Upgrade the rest of the existing system using the appropriate procedure from the Upgrade
Procedures section of this guide.
Procedures section of this guide.
Setting Up a Temporary ICM/IPCC AW/HDS for an ICM/IPCC 7.0(0) System
Create a temporary ICM/IPCC 7.0(0) AW/HDS if you are starting with both a Primary and a
Secondary AW/HDS to provide reporting. During the first maintenance window, while you
upgrade side A and the Primary AW/HDS, the Secondary AW/HDS provides real time and
historical reporting, getting data from side B.
Secondary AW/HDS to provide reporting. During the first maintenance window, while you
upgrade side A and the Primary AW/HDS, the Secondary AW/HDS provides real time and
historical reporting, getting data from side B.
In the second maintenance window, the upgraded side A is coming up, side B is down being
upgraded. The temporary ICM/IPCCC 7.0(0) AW/HDS provides real time reporting only, getting
data from the upgraded side A. Normal reporting (real time and historical) is restored when the
Primary AW/HDS is upgraded to ICM/IPCC 7.0(0) and is up and running.
upgraded. The temporary ICM/IPCCC 7.0(0) AW/HDS provides real time reporting only, getting
data from the upgraded side A. Normal reporting (real time and historical) is restored when the
Primary AW/HDS is upgraded to ICM/IPCC 7.0(0) and is up and running.
Step 1
Run ICM setup on new BOM compliant hardware.
Step 2
Perform a fresh installation of an ICM/IPCC 7.0(0) AW/HDS.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 8: - Administrative Workstation (AW) Upgrade Procedures
Setting Up a Temporary ICM/IPCC AW/HDS