Cisco Cisco IPCC Web Option Installation Guide

c.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

d.

Upgrade Third Party software such as virus protection software, VNC, or PCAnywhere.

e.

Reboot the dialer.

f.

Install the Version 2.0 Support Tools agent. It is not necessary to uninstall older versions
of the Support Tools agent.

g.

Using the Domain Manager, add the dialer instance to the appropriate Active Directory
Instance Organizational Unit.

h.

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD and select Upgrade All on the main
setup screen to upgrade all ICM components on the dialer.

i.

If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from
the ICM/bin directory, edit the instance and insert the new domain name on the dialer.

j.

While in ICM setup, edit the dialer component and review all entries.

k.

Reboot the dialer.

l.

Install the latest 7.0 Services Release and any required Engineering Specials on the dialer.

m.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the dialer.

If there are CTI OS servers associated with the PG pair being upgraded which are on separate
servers, upgrade half of them now.

Upgrading Standalone CTI OS Servers

If there are CTI OS servers associated with the PG pair being upgraded that are on separate
servers, upgrade half of them now.

Standalone CTI OS Server Technology Refresh Upgrade

Set up the new CTI OS server as outlined in 

Using the ICM Service Control, stop all CTI OS services on the CTI OS server being upgraded.

Export the ICM registry from production CTI OS server, and import the registry to the new CTI
OS Server.

Note: Refer to 

 for additional information.

Run setup on the CTI OS 7.0 CD to install the CTI OS server. Input the appropriate domain
name and other configuration elements as they apply to the new environment.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)