Cisco Cisco IPCC Web Option Installation Guide

Install the Version 2.0 Support Tools agent. It is not necessary to uninstall older versions of the
Support Tools agent.

Using the Domain Manager, add the PG instance to the appropriate Active Directory Instance
Organizational Unit.

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD and select Upgrade All on the main setup
screen to upgrade all ICM components on the Side B PG.

If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from the
ICM/bin directory, edit the instance and insert the new domain name on the Side B PG.

While in ICM setup, edit the PG component and review all entries.

If CTI OS is collocated on the same server as the PG, run setup.exe from the CTI OS 7.0 CD
to install 7.0 CTI OS on side B. It is not necessary to uninstall previous versions of CTI OS.

If this is a CM PG or a Generic PG with a CallManager PIM, upload the JTAPI Client from
CallManager.

The Cisco JTAPI Client is a Java Telephony Application Programming Interface implementation
that communicates with the Cisco CallManager.

After installing the Generic IPCC PG, you must install the Cisco JTAPI Client so that the PG
can communicate via JTAPI with Cisco CallManager. You install the Cisco JTAPI Client from
Cisco CallManager Administration.

To install the Cisco JTAPI Client:

a.

Open a browser window on the PG machine.

b.

Enter the URL for the CallManager Administration utility: http://<CallManager machine
name>/ccmadmin.

c.

Enter the user name and password that you created when installing and configuring Cisco
CallManager.

Lab Value: cm_pg_user

d.

Choose Application > Install Plug-ins.

e.

Click the icon next to Cisco JTAPI. A File Download box opens.

f.

Choose Run this program from its current location. Click OK.

g.

On the Security Warning box, click Yes to install.

h.

Choose Next or Continue through the remaining Setup screens. Accept the default
installation path.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)