Cisco Cisco IPCC Web Option Installation Guide
the upgrade process. The deployment of a temporary HDS/Distributor AW may not be necessary
depending on the contact center hours of operation, the estimated upgrade time for each
ICM/IPCC node (for additional information refer to
depending on the contact center hours of operation, the estimated upgrade time for each
ICM/IPCC node (for additional information refer to
), whether one or two HDS/Distributor AWs are deployed,
the reporting user capacity required during upgrade, and other operational factors. The temporary
HDS/Distributor AW does not provide historical reporting, only real-time reporting is provided.
Both examples assume Side A is upgraded first, although the B side can be upgraded first.
HDS/Distributor AW does not provide historical reporting, only real-time reporting is provided.
Both examples assume Side A is upgraded first, although the B side can be upgraded first.
Technology Refresh Example 1: Production HDS/Distributor AW Upgraded in Parallel with the Central Controller
In the first example, the production HDS/Distributor AW is upgraded in parallel with the central
controller. If necessary, an ICM/IPCC 7.0(0) temporary HDS/Distributor AW is configured
prior to central controller upgrade maintenance window to enable real-time reporting and
configuration during the time that the production HDS/Distributor AW is off-line being upgraded.
controller. If necessary, an ICM/IPCC 7.0(0) temporary HDS/Distributor AW is configured
prior to central controller upgrade maintenance window to enable real-time reporting and
configuration during the time that the production HDS/Distributor AW is off-line being upgraded.
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this guide MUST be followed.
in this guide MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
the instances in sequential order (as created).
Table 4: How to perform a TR upgrade where the production HDS/Distributor AW is upgraded in parallel with the Central
Controller Upgrade Maintenance Window
Controller Upgrade Maintenance Window
Comments
Reference
Action
Time Estimate
Step
None.
Upgrade the production
system to the required
baseline.
system to the required
baseline.
None.
1
No impact on the production
system.
system.
Create the Active Directory
environment.
environment.
None.
2
No impact on the production
system.
system.
Set up the new hardware.
None.
3
Required to enable configuration
and real-time reporting while the
and real-time reporting while the
Set up a temporary 7.0
HDS/Distributor AW.
HDS/Distributor AW.
1 hour
4
Side A HDS/Distributor AW is
being upgraded.
being upgraded.
************
************
************
************
Start of
Central
Controller
Upgrade
Maintenance
Window
Central
Controller
Upgrade
Maintenance
Window
Step 6 can begin as soon as the
EDMT tool is configured and
running.
EDMT tool is configured and
running.
Upgrade the Side A
HDS/Distributor AW.
HDS/Distributor AW.
1 hour + data
migration time
migration time
5
Reporting capacity is diminished
until the completion of the Side B
until the completion of the Side B
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
54
Chapter 7: - Upgrade Procedures
Technology Refresh Upgrade Examples